Dealers need to maintain a healthy book of business with their lenders. Statistics on repossessions and delinquencies for each dealership are reviewed and used to help manage approval rates. Business Managers and salespeople can help improve their dealership’s approval rates by coaching their customers on the importance of maintaining vehicle payments and how to improve their credit scores. Some dealers call this procedure “the riot act.” Pro-active dealers have even developed a “Credit Recovery” manual that they provide each of their non-prime customers at delivery laying a foundation for future prime sales.