Monthly Archives: November 2012

A lay of the land can quickly identify the overwhelming need to improve Business Office profitability. The Internet has made used vehicle pricing transparent today and with the need to turn inventory quicker before aging and depreciating sets in, many … Continue reading →

How about sharing some sales tips with your sales team at your next meeting? Here are a few ideas: ►When fielding a sales call, don’t answer, “Sales — this is Jim Norton speaking. How can I help you today?” Answer … Continue reading →

Dealers need to maintain a healthy book of business with their lenders. Statistics on repossessions and delinquencies for each dealership are reviewed and used to help manage approval rates. Business Managers and salespeople can help improve their dealership’s approval rates by … Continue reading →

Now that’s a great example of an oxymoron isn’t it? Menu step-selling is now proliferating Business offices across the country with great success mainly in response to  the increasing number of products that are now being sold.  One of step-selling’s … Continue reading →